Privacy Policy

Caloundra City Autos is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Caloundra City Autos manages personal information. It is structured as follows:

1. Personal information Caloundra City Autos collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Caloundra City Autos and complaints
10. Changes to Privacy Policy

1. Personal information Caloundra City Autos collects

The main types of personal information Caloundra City Autos collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Caloundra City Autos such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Caloundra City Autos's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Caloundra City Autos's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Caloundra City Autos's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Caloundra City Autos.

Caloundra City Autos collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Caloundra City Autos keeps of telephone calls, or emails received, or messages sent to Caloundra City Autos or posted on Caloundra City Autos's pages on social media);
• Caloundra City Autos's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Caloundra City Autos collects personal information in connection with running its business directly from the individual concerned. On occasion Caloundra City Autos may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Caloundra City Autos stores personal information in electronic and paper form.

Caloundra City Autos uses and discloses personal information as follows:

• to source vehicles and sell them to Caloundra City Autos's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Caloundra City Autos's customers and prospective customers;
• to obtain products, services or information from Caloundra City Autos's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Caloundra City Autos knows about them);
• to operate and manage Caloundra City Autos's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Caloundra City Autos. For example, Caloundra City Autos may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Caloundra City Autos also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Caloundra City Autos uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Caloundra City Autos uses in the operation of the computer program is browsing history on Caloundra City Autos's websites, name, contact information, and other information you may input into Caloundra City Autos's websites. The level of human oversight Caloundra City Autos provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Caloundra City Autos's staff.

4. Cookies

Caloundra City Autos uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Caloundra City Autos's web server. Caloundra City Autos may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Caloundra City Autos's platforms and those social media platforms. Caloundra City Autos's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Caloundra City Autos's website.

5. Links to other websites

Caloundra City Autos's website may contain links to third party websites. Caloundra City Autos does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Caloundra City Autos and do not wish to receive these communications from Caloundra City Autos in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Caloundra City Autos.

7. Overseas transfers

Caloundra City Autos's website/s are hosted in Australia. On occasion, a third party service provider Caloundra City Autos engages or that Caloundra City Autos is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Caloundra City Autos holds about them by contacting Caloundra City Autos during business hours on (07) 5439 4700 or via the contact page.

Caloundra City Autos may require an individual making a request to verify their identity before processing their request.

Caloundra City Autos will aim to respond to all requests promptly and within 30 days.

Caloundra City Autos may refuse a request where permitted or required by law. Caloundra City Autos will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Caloundra City Autos and complaints

If you have any queries, concerns or complaints about how Caloundra City Autos handles your personal information please contact Caloundra City Autos during business hours on (07) 5439 4700 or via the contact page. Caloundra City Autos may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Caloundra City Autos can understand the nature of your concern. In most cases, Caloundra City Autos will ask that you put your request in writing.

Caloundra City Autos takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Caloundra City Autos's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 5439 4700
• Mailing Address: 44 Caloundra Rd, Caloundra West, QLD, 4551

10. Changes to Privacy Policy

Caloundra City Autos may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.